Gas & LPG Boiler Repairs

In most cases we can book a diagnosis visit within a day or two, and many faults are sorted on the same visit. When we arrive to fix a boiler, our engineer spends the first part of the visit finding the actual cause of the problem rather than guessing, which is what allows most repairs to be completed there and then. If your home has no heating or hot water at all, let us know when you call so we can prioritise the visit and get you seen as quickly as possible.

A boiler breakdown can come from a number of places, and it is rarely just one thing.

Common causes include:

• A worn or faulty part, such as a pump, valve or PCB
• Low system pressure or a leak somewhere in the pipework
• Sludge or limescale build up affecting the heat exchanger
• Electrical or wiring faults, including thermostats and controls
• General wear after years of regular use

Whatever the cause, our job is to work through the possibilities methodically until we find it, rather than replacing parts on a guess. This approach saves you money in the long run, since you are only paying for the parts and labour your boiler actually needs.

Yes. While we are Worcester Bosch Accredited Partners and Vaillant Advance Installers, our engineers are trained and experienced across all major boiler brands. If your boiler needs a fix and it is a different make, we will still send someone qualified to look at it, so you are not limited to a small list of brands. This includes older or discontinued models, where we will do our best to source the right parts.

This depends on the age of your boiler and what has gone wrong. As a general rule:

• A single fault on a boiler under 10 years old is usually worth fixing
• Repeated breakdowns on an older boiler often point towards replacement
• Parts availability matters too, some older models are harder to source parts for
• The cost of the repair itself compared to a fair proportion of a new installation

Our engineer will always give you an honest view during the diagnosis visit rather than pushing a repair or a replacement, and if a new boiler is the better option, the cost of your diagnosis visit comes off the price of the installation.

First, check the basics before calling anyone out. This includes checking the boiler pressure gauge, making sure the thermostat is set correctly and checking that you have not lost power or gas to the property. It is also worth checking whether a trip switch has gone on your electrics, since this is often mistaken for a boiler fault.

If everything looks normal and the boiler still will not fire up, it is time to book a diagnosis visit so we can properly look into the fault rather than risk making things worse by trying to fix it yourself.

Same day repairs are possible depending on how busy we are and what the fault turns out to be. Once an engineer is on site, most common issues can be fixed within the hour included in the diagnosis visit. If the fault needs a part we do not carry on the van, we will order it and get back out to complete the repair as soon as it arrives, keeping you updated the whole time.

We prioritise jobs where a household has no heating or hot water, particularly during colder months or where vulnerable residents are affected. If you are in this situation, tell us when you get in touch so we can look at fitting you in sooner rather than later, ahead of routine bookings where possible.

Always. Our diagnosis visit has a fixed price that includes the first hour of work, and if the fault takes longer or needs additional parts, we will give you a clear quote before doing anything further. You will never be presented with a surprise bill after the work is done, and there is no obligation to accept a quote once you have seen it.

A service is a planned check up carried out to keep a working boiler running safely and efficiently, usually once a year. A repair is what happens once something has actually gone wrong, whether that is a leak, a lockout, or a complete boiler breakdown. If you are not sure which one you need, just describe the symptoms when you call and we will point you in the right direction rather than booking you in for the wrong appointment.

While some faults are unavoidable, regular servicing goes a long way towards catching small issues before they turn into a full breakdown. Bleeding radiators, keeping an eye on system pressure and booking an annual service all help keep a boiler running reliably. Our Silver and Gold Boiler Care Plans also include an annual service alongside a range of included repairs, which many customers find gives extra peace of mind between visits.

Yes. Every repair we carry out is backed by our workmanship guarantee. If the same fault reoccurs within the guarantee period, we will come back and put it right at no extra cost, so you are never left paying twice for the same problem.